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Fix microphone & audio issues

Having trouble recording or uploading audio? The checklist below covers the most common fixes.

1. Confirm browser & device permissions​

  • Use a Chromium-based browser (Chrome, Edge, Brave). Safari and Firefox do not support live recording.
  • When prompted, click Allow for microphone access. To reset the permission, open your browser settings → Privacy & security → Site settings → Microphone and allow app.clinical.ink.
  • On macOS open System Settings → Privacy & Security → Microphone. On Windows open Settings → Privacy & security → Microphone. Make sure your browser is permitted.
  • Refresh the page after changing permissions.

2. Check hardware input​

  • Plug in the desired microphone before opening the app. Switching devices mid-session can leave the browser pointing at the wrong input.
  • Watch the live audio meter in the record panel. If it stays flat, the browser is not receiving any signal.
  • Close other applications that might be using the microphone (Zoom, Teams, voice recorders). Only one program can capture audio at a time.

3. Review plan limits​

Clinical.ink prevents new uploads when an organization has exhausted its monthly allowance.

  • Open Settings → Subscription to check remaining encounters.
  • Free and Basic plans allow one file per encounter. Delete or archive unused encounters to free a slot, or upgrade your plan for higher limits.

4. Resolve upload errors​

  • Files larger than roughly 25 MB are rejected by the transcription service. Compress or trim long recordings before uploading.
  • Supported formats include WAV, MP3, MP4, M4A, WebM, and OGG. Other file types may fail to process.
  • Very short or silent clips may be flagged as corrupt. Re-record and ensure the input meter shows movement.

5. Keep long sessions reliable​

  • Enable Split audio in Settings → Processing. The app will automatically create smaller segments, which improves stability for encounters longer than 30 minutes.
  • Maintain a stable internet connection. We recommend at least 5 Mbps up and down for each participant and, when possible, a wired connection.

6. When processing stalls​

  • Refresh the browser and check whether the encounter shows a status update.
  • Confirm that you still have an active internet connection.
  • If the problem persists, contact support with the details below.

7. Contact support​

Email support@clinical.ink with:

  • Organization slug (Settings → Organization)
  • Encounter ID (visible at the top of the Draftboard)
  • Browser and operating system versions
  • Timestamp of the failed recording or upload
  • Screenshots or error messages, if available

Our team can inspect background job logs and let you know the root cause.